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FAQ

Where can I buy the products? 

You can buy our products either through our stockists or online through our shop. Designers, architects and retailers are invited to contact us directly.

How do I buy, what's the payment process?

If you are interested in purchasing one of our products, press 'add to cart' and then proceed to 'checkout' and just follow the prompts. Our shop uses PayPal for payments, one of the world's largest and also most secure online payment systems. Payments can be made either via your PayPal account (if you have one), or simply with your credit card. Most credit cards are accepted.

How do you ship, how much does it cost? 

Depending on the size of the order, the goods will be shipped either by Australia Post’s regular parcel delivery or courier.

  • For any order under $1,000 the shipping cost will be $15 plus GST
  • Between $1,000 and $2,999 the shipping cost will be $50 plus GST
  • Over $3,000 the shipping cost will be $100 plus GST
How long does it take until I get the product delivered?

All in stock items are usually shipped within 2 working days with a transit time of 2 to 5 days depending on the final destination.

Should you need an express delivery or have any special requirement, please contact us info@textura.com.au or 1300 900 099 and we will provide you with a freight rate. For indent items, the lead time will be generally 2 to 4 weeks subject to availability overseas.

For out of stock items, the lead time is usually 2 to 3 weeks – please make an inquiry on info@textura.com.au should you want to go ahead and purchase an item which is temporarily out of stock. A shipment might well be on its way! Deliveries are generally made Monday to Friday (Public holidays excepted). A card will be left if unattended so that you can either go and pick up your parcel at your local post office if sent by Australia Post or call and reorganize a delivery with the courier company.

Can I purchase an item and have it sent overseas?

Should you wish to send an item overseas, please contact us with the full delivery address and the details of the product you wish to purchase. We will get back to you with a quote.

Note that items sent overseas will be sent and delivered duty and taxes unpaid (DDU).

Return Policy

What if I don't like the product or if it is faulty?

If you have received an item but do not like it, you can return it to Textura within 7 working days (freight will not be refunded). We will organize a refund to your account as soon as we receive the product and as long as it is returned in new, unused, unmarked and salable condition. Each item is carefully checked before being dispatched but if you were to receive a faulty item, we will organize the collection and once the product returned and checked, will organize the refund to your account (including the original freight). Note that a refund might take up to 2 weeks.

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